PwU® Academy
We collaborate with our clients to deliver “results that stick.” Our PwU Academy team provides customized learning experiences led by industry experts who combine deep domain knowledge with real-world perspectives.
Empower your teams to make the most of their talents.
We offer training across a wide range of technical and soft skills, tailored to meet your most urgent challenges. Structured as single content modules or as longer programs, and delivered in both single- and multi-client settings, these interactive, high-touch experiences are effective and engaging, regularly winning raves from participants.
From zero-based budgeting to inspirational leadership, from the most senior executives to the front line, our programs ensure your teams have the strategic capabilities they need to outperform.
Our training is delivered exclusively by internal PwU experts, highly experienced practitioners who don’t simply teach the material but make sure your teams know how to put what they’ve learned into practice.
PwU® Lean Six Sigma for Contact Centers – Yellow Belt Training
PwU® Lean Six Sigma for Contact Centers — Yellow Belt Training is a foundational course that teaches you how to use Six Sigma tools to improve service, quality, and revenue, while reducing cost within your CX operations. Our training focuses on adapting the Lean Six Sigma approach to the unique challenges faced in contact centers and CX operations. This course places particular emphasis on the Define, Measure and Analyze phases of DMAIC, unlocking new skillsets for achieving sustainable improvements.