Operations

From the back office and research lab to the factory floor and across your entire supply chain, we can help you develop an unconstrained, end-to-end program to transform your operations. We’ll ensure that you focus on the opportunities that maximize competitive advantage and strengthen the connection between operations and strategy. 

We specialize in designing and developing efficient and effective customer service operations that support customer acquisition, retention, cost management and profitability.

We combine deep expertise in advanced analytics with superior design capabilities to move quickly from prototype to full-scale deployment that has helped our  clients solve a multitude of service-related problems, including reducing unnecessary work volumes, improving first-time rates, placing the right person with the right job, reshaping capacity requirements, developing staffing models, radically redesigning for fast and flawless episodes, and more.

 As a result, clients are typically able to reduce costs by 30% to 40% and implement processes 2 to 3 times faster. 

key Imapcts: -

• 50%+ Increase in New Business
• 60%+ Increase in customer NPS & CSAT scores
• 40%+ Reduction in complexity and cost
• 50%+ Reduction in call volumes, service visits and related interactions
• Slashed complaints by 50%
• 100%+ Growth in Persistency Ratios
• Increased over all efficiency by 60% to 70% 

Leading companies know that great products are necessary but not sufficient: In today’s world, you have to deliver great customer experiences in order to succeed.

Saurabh Tiwari, Founder & Principal Program Manager at PwU calls this approach as  "2σ (SD) - Simple & Data Driven (SD) and Statistical & Digital (SD)". 2σ here means two standard deviations from the mean, that finaly translates to 95% of values will be within 2 standard deviations of the mean with a significance level of 5%.

Statisticians have determined that values no greater than plus or minus 2 SD represent measurements that are closer to the true value than those that fall in the area greater than ± 2SD.

Saurabh provide the expertise and tools that help you figure out what matters most to customers, and equip your team to deliver delightful experiences while simplifying processes and eliminating costs.

These efforts will yield happy customers, happy employees and happy shareholders — a triple play of results that you can measure and accelerate through the Net Promoter Score (NPS®), Likert Scale & number of other surveying tools.

Stay ahead in a rapidly changing world...!!

PwU look forward to work with ambitious leaders who want to define the future, not hide from it.

Together, we can achieve extraordinary outcomes.